Tamworth Indoor Sports Centre (TISC)

Participation, Conduct & Conditions of Entry Policy (Text Version)

Operated by Chappel Holdings Pty Ltd (ABN 95 665 830 302)
Address: 7–11 Anne Street, Tamworth NSW

Tamworth Indoor Sports Centre (TISC) is a privately operated facility. TISC exists to provide a safe, respectful, family-friendly sporting environment. Our culture is non-negotiable.

This policy applies to all persons on site, including players, coaches, officials, volunteers, staff, spectators, visitors, and contractors. By entering TISC (including the car park) or participating in any activity, you agree to comply with this policy.

1) Private Premises – Management Authority

1. Entry and participation at TISC is a privilege, not a right.
2. Management may refuse entry, direct any person to leave, remove any person from a session, and/or suspend or ban any person where reasonably necessary for safety, security, operations, or a breach of this policy (subject to applicable law).
3. If you are directed to leave, you must leave immediately. Remaining after being requested to leave may be treated as trespass and police may be contacted.

2) Bans, “No Return” Rule & Enforcement

This section exists to stop removed patrons returning and to safeguard our culture.

1. Bans are personal and non-transferable. If you are banned, you must not attempt to return:
   • under another team, another booking holder, another organisation, or another name; or
   • as a spectator, visitor, or “just to watch.”
2. Attempted re-entry: A banned person who enters or remains on the premises without permission will be directed to leave. If they refuse, police may be contacted.
3. Identity checks: For safety and ban enforcement, TISC may require a person to provide their name and/or reasonable proof of identity as a condition of entry. If you refuse, entry may be refused.
4. Ban register: TISC may keep an internal record of bans and serious incidents (e.g., names, incident details, and where available lawful images/CCTV references) for safety and enforcement.
5. Team accountability: If a team knowingly fields a banned person or assists them to enter, TISC may remove the person immediately and may also suspend the team/booking holder and/or apply forfeits.

3) Zero-Tolerance Conduct Standard (Culture Protection)

TISC is a respectful sports environment. If you bring aggression, abuse, intimidation, discrimination, or disruptive behaviour, you will be asked to leave.

4) Drugs, Alcohol, Smoking & Vaping (Strict)

1. The use, possession, sale, supply, or being under the influence of alcohol, illegal drugs, or unauthorised substances is prohibited on site (including the car park).
2. Smoking and vaping are prohibited anywhere on the premises.
3. Any person reasonably suspected to be under the influence may be refused entry and/or removed.
4. At management’s discretion, a person removed for suspected intoxication may submit a written request to be reconsidered, including supporting evidence of sobriety from a legitimate testing provider.

5) Minors (Under 18) – Active Supervision Required

1. All participants under 18 must be accompanied and actively supervised by a responsible adult at all times, including communal areas and the car park.
2. Unsupervised minors may be removed. Repeated breaches may result in suspension or banning.

6) Car Park & External Areas (Safety Rule)

1. The car park is a safety area. No playing, no loitering, no congregating, and no unsafe behaviour in the car park.
2. Children must not play in the car park or outside the facility.

7) Facility Rules, Bookings, Attire & Property

1. Appropriate sporting attire is required:
   • non-marking footwear only
   • no spiked shoes, no work boots
   • no offensive clothing; no excessively dirty or torn clothing
2. Booking times include set-up and pack-down. Users must finish within the booking and vacate promptly.
3. Lane/court changeover: users must vacate and return the area to its pre-booking condition before the end of the booking (recommended: 5 minutes prior).
4. Personal property: keep valuables with you. TISC is not responsible for unattended items.

8) Bowling Machines / Special Equipment (Induction Only)

1. Bowling machines and specialised equipment may only be used after induction and only in accordance with staff directions.
2. Unsafe behaviour (including climbing/hanging/bouncing on netting) is prohibited and may result in removal/ban.

9) Hygiene, Toilets & Nappy Changing (Non-Negotiable)

1. Keep the venue clean and hygienic. Dispose of rubbish in bins provided.
2. Baby nappies must only be changed in the restroom using the dedicated change table. Nappy changing is not permitted on benches, seating, floors, counters, courts, or any communal area.
3. Any bodily fluid (including blood) must be reported to staff immediately.

10) Public Liability Insurance, Risk & Mandatory Incident Reporting

Public Liability Insurance

TISC holds public liability insurance for the operation of the Centre. This insurance is intended to respond to eligible claims where TISC is legally liable. It does not replace participants’ own insurance and does not mean TISC accepts responsibility for all injuries or losses.

Participant Risk Acknowledgement

Indoor sport involves inherent risks (including collisions, falls, ball-strike, overuse injury, and equipment-related risks). Participation is voluntary and at the participant’s own risk.

Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies that cannot be excluded under applicable law.

Mandatory Incident Reporting (Immediate)

For safety and insurance purposes, any incident must be reported to TISC staff immediately, including injuries (minor or serious), near-misses, property damage, and hazards (unsafe surfaces, broken equipment, unsafe behaviour).

Do not continue play if there is an injury or safety concern until staff have been notified and the area is confirmed safe.

TISC may require an incident report to be completed at the time (or as soon as practicable) and may request reasonable details (names, contact information, what occurred, and witness details). Failure to report an incident promptly or refusal to follow reasonable safety directions may result in removal and/or suspension.

11) CCTV & Surveillance

1. CCTV operates in common areas for safety and security. Signage is displayed.
2. CCTV is not installed in toilets or other private amenity areas.
3. Where CCTV relates to employees, surveillance will be conducted in accordance with applicable NSW workplace surveillance requirements (including notice and signage requirements).

12) Refunds and Removals

1. If a person is removed or refused entry due to misconduct, intoxication, safety risks, or breach of this policy, no refund will be provided for unused time, except where required by law.
2. Management may also suspend/ban related bookings/teams where appropriate to protect safety and culture.

13) Complaints

1. Complaints should be submitted in writing.
2. Abusive or threatening conduct during a complaint process may result in removal or further action.

Contact

Email: info@tamworthindoorsports.com
Phone: 0435 847 401

Policy updates: This policy may be updated from time to time. The current version is available at reception.