Privacy Policy

Effective date: {Effective Date}

This Privacy Policy explains how Tamworth Indoor Sports Centre ("we", "us", "our") collects, holds, uses and discloses personal information when you use our website and related online services at https://tamworthindoorsportscentre.spawtz.com (the "Site"), including when you register, make a booking, enter a competition, participate in a league or event, purchase products or services, or contact us.

We aim to handle personal information in an open and transparent way, consistent with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth). Where we collect or handle health information in NSW (for example, where we provide health services or otherwise hold health information), we also take into account the Health Records and Information Privacy Act 2002 (NSW) (HRIP Act).

Key definitions

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable. Sensitive information includes certain special categories such as health information.

What personal information we collect

Depending on how you use the Site and our services, we may collect and hold:

• Identity and contact details (e.g., name, email address, phone number, postal address);
• Account information (e.g., username, password and login history);
• Booking, league, event and participation details (e.g., team or membership details, results/fixtures, attendance);
• Payment and transaction details (e.g., purchase history and receipts). Note: payment card details are generally handled by our payment processor rather than stored by us;
• Communications (e.g., enquiries, support requests, feedback and correspondence);
• Technical and usage data (e.g., IP address, device identifiers, browser type, pages viewed, and analytics data).

How we collect personal information

We collect personal information in several ways, including:

• Directly from you when you enter information on the Site, register an account, make a booking, complete a form, or contact us;
• Automatically through cookies and similar technologies when you browse the Site (see “Cookies and analytics” below);
• From third parties where relevant (for example, where a team manager registers participants, or from service providers such as payment processors), but only where permitted by law and appropriate for providing the services.

Where lawful and practicable, you may interact with us anonymously or using a pseudonym. However, for most bookings, competitions, leagues and account-based services we will need to identify you to provide the service.

Why we collect, hold, use and disclose personal information

We collect, hold, use and disclose personal information for purposes including to:

• Provide and administer services such as registrations, leagues, fixtures, bookings, events and classes;
• Process payments and transactions and provide receipts, refunds and customer support;
• Communicate with you about your account, bookings, fixtures, event updates, service messages and support enquiries;
• Improve our services by understanding how the Site is used, troubleshooting, and developing new features;
• Maintain security and integrity of our systems, prevent fraud, and manage access controls;
• Comply with legal obligations and respond to lawful requests.

Direct marketing

We may send you marketing communications where permitted by law (for example, about promotions or new services). You can opt out at any time by using the unsubscribe option in the message or contacting us at info@tamworthindoorsports.com.

When we disclose personal information

We may disclose personal information to:

• Service providers that help us operate the Site and deliver services (e.g., payment processors, IT hosting providers, booking/registration platforms, email/SMS providers, customer support tools);
• Competition, league or event administrators where needed to administer participation (for example, fixtures, ladders and results);
• Professional advisers such as auditors, insurers and legal advisers (where necessary);
• Regulators or law enforcement where required or authorised by law.

We do not sell personal information.

Overseas disclosures

Some of our third-party service providers may store or process personal information outside Australia (for example, cloud hosting and communications providers). Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place consistent with Australian privacy requirements.

Countries where overseas recipients may be located (if applicable): {List Countries or state “Not applicable / Unknown”}

Cookies and analytics

We use cookies and similar technologies to help the Site function, keep you signed in (where applicable), remember preferences, and understand how the Site is used. You can manage cookies through your browser settings. If you disable cookies, parts of the Site may not function correctly.

Data security and retention

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. This includes administrative, technical and physical safeguards appropriate to the nature of the information.

We keep personal information only for as long as necessary to provide our services, meet operational needs, and comply with legal obligations. When no longer required, we take reasonable steps to destroy or de-identify it where lawful and practicable.

Access and correction

You can request access to personal information we hold about you, and request correction if you believe it is inaccurate, out-of-date, incomplete, irrelevant or misleading. To make a request, contact us at info@tamworthindoorsports.com. We will respond within a reasonable timeframe and may need to verify your identity.

Data breaches

If we become aware of a data breach that is likely to result in serious harm and triggers notification obligations, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required.

Complaints

If you have a concern or complaint about how we handle personal information, please contact us first so we can try to resolve it:

Privacy Contact: {Privacy Officer/Contact Name}
Email: info@tamworthindoorsports.com
Address: {Company Address}

If you are not satisfied with our response, you may lodge a complaint with the OAIC. In NSW, if your complaint relates to health information (where applicable), you may also be able to complain to the NSW Privacy Commissioner (Information and Privacy Commission NSW).

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will publish the updated version on this page and update the effective date above. If we make material changes, we may provide additional notice (for example, by email or an in-app notice).

Contact us

If you have any questions about this Privacy Policy or your privacy rights, contact us at info@tamworthindoorsports.com.